UpsellDesk Privacy Policy

Effective Date: Jan 01, 2026
Last Updated: May 25, 2026

Welcome to UpsellDesk.

This Privacy Policy explains how UpsellDesk (“UpsellDesk,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you use our website, software platform, applications, integrations, and related services (collectively, the “Services”).

UpsellDesk is an AI-powered customer engagement and chatbot platform that helps businesses automate customer support, lead generation, product recommendations, marketing communication, and conversational commerce across websites and third-party messaging platforms such as Facebook, Instagram, and WhatsApp.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, secure, and personalize our Services.

1.1 Information You Provide Directly

When you create an account, subscribe to our Services, contact us, or connect integrations, we may collect:

  • Full name
  • Business name
  • Email address
  • Phone number
  • Billing information
  • Account login credentials
  • Business and store information
  • Support requests and communications
  • Content uploaded to the platform

1.2 Customer Conversation Data

When businesses use UpsellDesk, we may process customer interaction data on behalf of our users, including:

  • Chat messages
  • Customer names
  • Contact information
  • Order or inquiry details
  • Product preferences
  • Customer support conversations
  • AI-generated responses
  • Website visitor interactions

This data may be collected through:

  • Website chat widgets
  • Facebook Messenger
  • Instagram Messaging
  • WhatsApp Business Platform
  • Other connected third-party channels

1.3 Automatically Collected Information

We may automatically collect technical and usage information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Session duration
  • Referring URLs
  • Usage analytics
  • Cookies and similar technologies

1.4 Third-Party Platform Data

When you connect third-party services to UpsellDesk, we may receive information permitted by those services, including:

  • Facebook Page information
  • Instagram account information
  • WhatsApp Business account information
  • Messaging permissions
  • Public profile information
  • Business account metadata

The information received depends on the permissions granted by you and the policies of the respective third-party platform.

2. How We Use Information

We use collected information for the following purposes:

  • To provide and maintain the Services
  • To create and manage user accounts
  • To power AI chatbot functionality
  • To automate customer support and sales workflows
  • To personalize customer experiences
  • To improve chatbot responses and platform performance
  • To provide product recommendations and conversational commerce features
  • To send transactional notifications and service updates
  • To provide technical support
  • To monitor platform security and prevent fraud
  • To comply with legal obligations
  • To improve analytics, system reliability, and user experience

We do not sell personal information to third parties.

3. AI and Automated Processing

UpsellDesk uses artificial intelligence and automation technologies to generate chatbot responses, product recommendations, workflow actions, and customer engagement insights.

AI-generated responses are based on business-provided data, customer interactions, and configured workflows.

Users are responsible for reviewing and monitoring automated responses generated through the platform.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep users logged in
  • Remember preferences
  • Analyze website traffic
  • Improve platform performance
  • Enhance user experience
  • Maintain security

You may disable cookies through your browser settings; however, some parts of the Services may not function properly.

5. Data Sharing and Disclosure

We may share information in the following situations:

5.1 Service Providers

We may share data with trusted third-party providers that help us operate the Services, including:

  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Customer support tools
  • Infrastructure and security providers

These providers are authorized to use information only as necessary to provide services to us.

5.2 Third-Party Integrations

If you connect Facebook, Instagram, WhatsApp, or other external services, data may be exchanged with those platforms according to your integration settings and their respective policies.

5.3 Legal Requirements

We may disclose information if required to:

  • Comply with applicable law
  • Respond to legal requests
  • Enforce our agreements
  • Protect the rights, safety, and security of UpsellDesk, our users, or others
  • Detect fraud, abuse, or security issues

5.4 Business Transfers

If UpsellDesk is involved in a merger, acquisition, financing, restructuring, or sale of assets, user information may be transferred as part of that transaction.

6. Data Retention

We retain information only as long as necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Resolve disputes
  • Enforce agreements
  • Comply with legal requirements

Users may request deletion of their account and associated data, subject to legal and operational obligations.

7. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed as completely secure.

8. International Data Transfers

Your information may be processed and stored in countries other than your country of residence where our infrastructure providers or service providers operate.

By using the Services, you consent to such transfers where permitted by applicable law.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of data
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your data

To exercise these rights, contact us using the details provided below.

10. Third-Party Services

Our Services may contain links to or integrations with third-party websites, platforms, or services.

We are not responsible for the privacy practices or content of third-party services, including Meta platforms such as Facebook, Instagram, and WhatsApp.

Users should review the privacy policies of those services separately.

11. Children’s Privacy

UpsellDesk is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. WhatsApp, Facebook, and Instagram Messaging Compliance

UpsellDesk provides integrations with Meta messaging products, including WhatsApp Business Platform, Facebook Messenger, and Instagram Messaging APIs.

Businesses using these integrations are responsible for:

  • Obtaining appropriate user consent where required
  • Complying with Meta Platform Terms and policies
  • Complying with applicable privacy and marketing laws
  • Using customer data lawfully and responsibly

UpsellDesk does not use WhatsApp, Facebook, or Instagram message content for advertising purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Services after updates become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our data practices, you may contact us at:

UpsellDesk
Website: https://upselldesk.com
Email: support@upselldesk.com